Source: https://mindstamp.com/help/cancel-subscription
Generated from the Help Center records: 2026-10-06

# How do I cancel my subscription?

Topic: [Plans and billing](https://mindstamp.com/help/billing) · Updated: 2026-09-25

## Short answer

Open **Billing**, select **Pause or cancel subscription**, and follow the steps. The plan stays active until the end of the period you paid for, and your shared and embedded videos keep working until then.

## Steps

1. Open **Exports** in the side menu and download the reports and viewer data you want to keep.
2. Open the account menu and select **Billing**.
3. At the bottom of the page, select **Pause or cancel subscription**.
4. Read the summary of what the account holds, then select **Continue to cancel**.
5. Answer the short question about why you are leaving.
6. Select **Cancel subscription**. Mindstamp sends a confirmation email.

## What happens next

- The Billing page shows **Scheduled to cancel on** with the end date of your paid period.
- Until that date, videos, share links, and embeds work as normal.
- After that date, viewers cannot load your videos, and exports stop.
- The Billing page then says your videos and data are saved for 60 days, with the exact date.
- After that period, everything in the account is deleted.

## Change your mind

Before the end date, select **Keep my subscription** on the Billing page. After the end date, select the **Reactivate** button on the Billing page to bring your videos back online while the data is still saved.

## Export first

Reports and viewer data are not sent to you when you cancel. Download what you need before the plan ends, because exports stop when the account is inactive.

## Other options

Canceling does not give a refund for the current period. Refunds follow the Terms of Service.

- Pause the plan for a lower monthly price if you will be back.
- Move to a smaller plan if you use fewer videos or seats now.
- Talk to support if a missing feature is the reason. The team can check for a workaround.

## Go further

- [Billing tutorial](https://mindstamp.com/tutorials/billing)
- [Export data](https://mindstamp.com/tutorials/exports)

## Related answers

- [Can I pause my subscription?](https://mindstamp.com/help/pause-subscription)
- [What is your refund policy, and how do I get a refund?](https://mindstamp.com/help/what-is-your-refund-policy-how-do-i-get-a-refund)
- [Can I download my interaction data?](https://mindstamp.com/help/can-i-download-my-interaction-data)
- [How do I delete my Mindstamp account?](https://mindstamp.com/help/delete-account)

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