Source: https://mindstamp.com/help/what-browsers-does-mindstamp-support-and-recommend
Generated from the Help Center records: 2026-10-05

# What browsers and devices does Mindstamp work on?

Topic: [Videos and playback](https://mindstamp.com/help/videos) · Updated: 2026-10-05

## Short answer

Chrome is the recommended browser. Current versions of Edge, Safari and Firefox also work. Viewers can watch Mindstamp videos in any of them on a computer, phone or tablet, with full interactivity and tracking. They do not need an app or an account. Offline packages are the exception: they need Chrome or Edge on a Windows or Mac computer.

## Steps

1. Update the browser to its latest version.
2. Open the video’s share link in a private window and play it to the end.
3. Test on the devices your viewers use, for example a laptop, an iPhone and an Android phone.
4. If something does not work on one device, check the list below before you contact support.

## Devices viewers use

- Desktop and laptop computers.
- iPhone and Android phones.
- iPads and other tablets.
- Smart TVs, kiosks and trade show screens that have a current browser.

## Features that depend on the device or browser

- Fullscreen: not available on iPhone. See [why a video cannot go fullscreen](https://mindstamp.com/help/why-cant-my-video-go-fullscreen).
- Video and voice responses: the browser must allow camera and microphone access, and the page must use HTTPS. See [why recording fails](https://mindstamp.com/help/why-cant-i-record-video-or-audio-clips).
- Autoplay: browsers limit autoplay with sound. See [can a video autoplay](https://mindstamp.com/help/can-i-make-my-video-autoplay).
- Offline packages: Chrome or Edge on Windows or Mac. A smart TV with a Chrome-based browser may also work. See [offline mode](https://mindstamp.com/help/offline-mode).

## Building videos

We recommend that you build and edit videos in Chrome on a computer. Test the result on a phone before you publish.

## If it works on one device but not another

The cause is usually an old browser, a strict extension, or a network that blocks video. Try another browser or network. If it still fails, contact support with the device, operating system, browser version and the video link.

## Go further

- [Sharing tutorial](https://mindstamp.com/tutorials/sharing)
- [Contact support](https://mindstamp.com/contact)

## Related answers

- [Why can’t my video go fullscreen?](https://mindstamp.com/help/why-cant-my-video-go-fullscreen)
- [Why can’t I record a video or audio clip?](https://mindstamp.com/help/why-cant-i-record-video-or-audio-clips)
- [Can I play an interactive video without an internet connection?](https://mindstamp.com/help/offline-mode)
- [How do I publish a video and check it on a phone?](https://mindstamp.com/help/publish-and-check-on-mobile)

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