Source: https://mindstamp.com/help/what-happens-if-go-over-my-view-report-limit
Generated from the Help Center records: 2026-10-06

# What happens if I exceed my streaming limit?

Topic: [Plans and billing](https://mindstamp.com/help/billing) · Updated: 2026-09-25

## Short answer

Playback continues. Mindstamp plans measure streaming minutes, the total time your audience watches each month, not a view or report limit. If your account nears or passes its allowance, a member of the team contacts you to talk about capacity.

## Steps

1. Open **Organization** in the side menu and select **Quotas and Limits**.
2. Read the Minutes meter. It shows the minutes used since the start of the current month.
3. Before a large launch, estimate expected viewers multiplied by minutes watched per viewer.
4. If the estimate is near your allowance, contact the team before the launch or upgrade your plan.

## Monthly allowance by plan

Enterprise allowances are set in the contract. The trial includes 1,000 minutes.

- Basic: 10,000 minutes a month.
- Core: 50,000 minutes a month.
- Pro: 100,000 minutes a month.
- Scale: 250,000 minutes a month.
- Ultra: 500,000 minutes a month.

## How minutes are counted

Minutes are the total time your whole audience spends watching in a calendar month, measured to the second. A 90-second view uses 1.5 minutes. A viewer who stops after 30 seconds uses only 30 seconds. The count starts again each month.

For example, on Basic, a 2-minute video can be watched in full 5,000 times in one month.

## Viewers are unlimited

Each plan includes unlimited viewers with no per-viewer billing. Minutes, not viewers, measure usage. A short view and a long training session use different amounts.

## Going over does not turn your videos off

Mindstamp does not stop playback when you pass your allowance. The team reaches out to discuss more capacity. Your options are a larger plan or extra minutes quoted for your account.

## Go further

- [Compare plans](https://mindstamp.com/pricing)
- [Reporting tutorial](https://mindstamp.com/tutorials/reporting)

## Related answers

- [How do I get more videos, seats, or streaming minutes?](https://mindstamp.com/help/add-videos-seats-or-minutes)
- [What counts as a video toward my plan limit?](https://mindstamp.com/help/what-counts-as-a-video)
- [Which Mindstamp plan should I choose?](https://mindstamp.com/help/which-plan-should-i-choose)
- [How do I view interactive video analytics and reports?](https://mindstamp.com/help/how-to-view-interactive-video-data-analytics-and-reports)

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