Source: https://mindstamp.com/help/what-is-genie-ai
Generated from the Help Center records: 2026-10-06

# What is Genie AI?

Topic: [Interactions and logic](https://mindstamp.com/help/interactions) · Updated: 2026-09-25

## Short answer

Genie AI is an assistant inside the player that answers viewer questions about the video. It answers only from the video’s transcript and the supplemental information you add. If those do not contain the answer, it says so instead of guessing. Genie AI is on Core and higher plans.

## Steps

1. Make sure the video has a transcript. Open the **Transcript** tab to check.
2. Open the **Genie AI** tab and turn on the switch. The switch appears only when the video has a transcript.
3. Under **Supplemental Info**, add facts that are not in the video, such as prices or contact details.
4. To guide viewers, turn on **Show suggested questions** and enter **Suggested questions**, one per line.
5. Optional: enter a **Response when Genie cannot answer**.
6. Optional: add a button with the **Open Genie AI** click action to invite questions at a set point.
7. Click **Preview** and ask a question that the video answers and one that it does not.

![Mindstamp Genie AI page with supplemental info, suggested questions, the fallback reply and the viewer questions log](https://cdn.mindstamp.com/website2026/help/genie-ai-settings.webp)

_Genie AI: add facts, set the suggested questions and the fallback reply, and read what viewers asked._

## How Genie answers

Genie sends the viewer’s question, the transcript, and your supplemental information to an AI model, with instructions to use only those sources. Answers are short. When a viewer watches in a language other than English, Genie answers in the language of their question.

## Read what viewers ask

The **Genie AI** tab lists every question under **Viewer Questions** with Genie’s answer. Filter to **Unanswered** to see what the video and your notes do not cover, and use **Download** to save the list as a CSV. Add the missing facts to **Supplemental Info**, or cover them in the next version of the video.

## Voice

Turn on **Speak Genie answers aloud** in the video’s **Settings** to have Genie read its answers with an AI voice.

## Where viewers find Genie

- The Genie button in the player controls, which the **Genie AI** switch turns on.
- Any interaction with the **Open Genie AI** click action.
- Genie needs an internet connection, so it is not available in offline packages.

## Genie is not Ask ChatGPT

The **Ask ChatGPT** action answers a prompt you write and is not limited to your video. Genie stays within the transcript and your notes.

## Go further

- [Genie AI](https://mindstamp.com/features/genie-ai)
- [Genie AI tutorial](https://mindstamp.com/tutorials/genie-ai)

## Related answers

- [How do video transcripts work in Mindstamp?](https://mindstamp.com/help/video-transcripts)
- [Does Mindstamp use my data to train AI models?](https://mindstamp.com/help/does-mindstamp-train-ai-on-my-data)
- [What personal data does Mindstamp collect from viewers?](https://mindstamp.com/help/personal-data-collected)
- [Which plan includes variables and personalization?](https://mindstamp.com/help/what-plan-do-i-need-to-be-on-to-use-mindstamp-variables-personalization-and-dynamic-content)

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