Source: https://mindstamp.com/help/why-cant-i-download-my-mindstamp-videos
Generated from the Help Center records: 2026-10-05

# Why can’t I download my Mindstamp video?

Topic: [Videos and playback](https://mindstamp.com/help/videos) · Updated: 2026-10-05

## Short answer

A Mindstamp video is an interactive experience that runs in the Mindstamp player, so you cannot download it as one video file or play it in another player such as YouTube or Vimeo. You can download the original source file from **More** > **Download source**, and you can download an offline package from the **Share** page to run the experience without internet.

## Steps

1. To get the original file, open the video, go to **More** and select **Download source**.
2. To run the interactive video without internet, go to **Share** and select **Download offline package**. Offline packages are on Core and higher plans.
3. Select **Create offline package** and wait for the build to finish.
4. Select **Download ZIP**, extract the full ZIP, and open **START EXPERIENCE.html** in Chrome or Edge.

![Export section of the Mindstamp Share page with Download SCORM package, Personalize for a recipient and Download offline package highlighted](https://cdn.mindstamp.com/website2026/help/share-export.webp)

_The Export section of the Share page: a SCORM package for your LMS, personalized links, and an offline package._

![More page of a Mindstamp video with Replace source video, Download source, See branching and the Published switch highlighted](https://cdn.mindstamp.com/website2026/help/more-page.webp)

_The More page: replace the source file, download the original, see the branching map, or turn publishing on and off._

## Why the interactive version is not a video file

Questions, branching, personalization and reports depend on the Mindstamp player. A flat video file cannot ask a question, change path from a viewer’s answer, or record a response. This is true of interactive video in general, not only Mindstamp.

## Download the original file

**Download source** gives you the original media file for the video, with no interactions. It is available for uploaded videos and MP4 links. For other sources, such as Vimeo, Wistia or an HLS link, download the file from that host.

## Run it without internet

An offline package is a ZIP that runs the experience in Chrome or Edge on a Windows or Mac computer, for example at a trade show. It is a snapshot: rebuild it after you change the video. Offline views and answers do not appear in your reports. See [offline mode](https://mindstamp.com/help/offline-mode).

## Use it on other platforms

- Share the link or embed the player on your website. See [how to embed a video](https://mindstamp.com/help/how-can-i-include-a-video-embed-on-my-website).
- Add it to an LMS with a SCORM package. The package loads the hosted player, so it still needs internet. See [SCORM export](https://mindstamp.com/help/scorm-export).
- If you upload the plain video file to YouTube or social media, viewers see a normal video without interactions. Share the Mindstamp link instead. See [how to share](https://mindstamp.com/help/how-can-i-share-my-interactive-videos).

## Go further

- [Sharing tutorial](https://mindstamp.com/tutorials/sharing)

## Related answers

- [Can I play an interactive video without an internet connection?](https://mindstamp.com/help/offline-mode)
- [Can I export a Mindstamp video as a SCORM package for my LMS?](https://mindstamp.com/help/scorm-export)
- [How can I share my interactive video?](https://mindstamp.com/help/how-can-i-share-my-interactive-videos)
- [How can I embed a Mindstamp video on my website?](https://mindstamp.com/help/how-can-i-include-a-video-embed-on-my-website)

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