Source: https://mindstamp.com/help/why-isnt-my-lead-capture-showing
Generated from the Help Center records: 2026-10-05

# Why isn’t my lead capture form showing?

Topic: [Interactions and logic](https://mindstamp.com/help/interactions) · Updated: 2026-09-25

## Short answer

The most common causes are that you are testing in the editor, which never shows lead capture, or that the player already knows the viewer. A viewer is known when they submitted the form before on that device, or when the link already filled every selected field. Test in **Preview** or in a private browser window.

## Steps

1. Test in **Preview**, or open the share link in a private browser window. Preview starts as a new viewer each time.
2. Open the **Lead Capture** tab. Check that the switch is on and that at least one field is selected.
3. Check the timing. For **At time**, play past that time. For **First interaction** or **On interaction**, click a button, hotspot, text, or image.
4. Check the link. If it has a value for every selected field, such as ?name=Ana&email=ana@example.com, the form is skipped.
5. To ask every viewer every time, turn off **Remember viewers**.

![Lead Capture Behavior and Alerts cards in Mindstamp with Allow skipping, Remember viewers (Capture once, skip next time) and the email alert switches highlighted](https://cdn.mindstamp.com/website2026/help/lead-capture-behavior-alerts.webp)

_Behavior sets whether viewers can skip the form and whether Mindstamp remembers them. Alerts email you about new leads._

## Remembered viewers

When **Remember viewers** is on, a viewer who submitted the form in an earlier view, or in another of your videos, is not asked again on that device. Their later views are reported under the same person.

When you turn it off, every visit starts as a new viewer, the form appears each time, and earlier variables are not reused.

## At start and a start time

**At start** shows the form at the very start of playback. If the link starts the video later, for example with a start time from the **Share** page, choose **At time** instead.

## Only some fields are empty

The form appears when at least one selected field has no value, and it shows the values the player already has.

## What to send support

- The share link or the page where the video is embedded.
- Your **Lead Capture** timing and fields.
- The browser and device, and whether you used a private window.
- The exact link you opened, including any parameters.

## Go further

- [Lead capture tutorial](https://mindstamp.com/tutorials/lead-capture)

## Related answers

- [How do I capture a viewer’s name, email, or phone number?](https://mindstamp.com/help/how-do-i-capture-name-email-or-phone-number-in-my-mindstamp-video)
- [How does Mindstamp recognize viewers, and why are some anonymous?](https://mindstamp.com/help/viewer-identity-and-anonymous-viewers)
- [How do I personalize video links from my CRM or website?](https://mindstamp.com/help/personalize-video-links-from-crm)
- [How do I personalize video text with viewer information?](https://mindstamp.com/help/how-to-add-text-based-personalization-to-your-videos-using-viewer-info-capture-in-settings)

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