How do I get more videos, seats, or streaming minutes?
Short answer
Upgrade to a larger plan from Billing, or contact the team for add-ons. Extra seats are $15 per user per month. Extra videos and streaming minutes are quoted per account.
How to do it
Copy link to How to do it- Open Organization in the side menu and check which limit you are near: videos, members, or minutes.
- To upgrade, open the account menu, select Billing, then select Upgrade plan.
- To add seats, videos, or minutes without a new plan, contact support and name the amount you need.
- After the change, check the new limit on the Organization page.
Add-on prices
Copy link to Add-on pricesExtra seats are $15 per user per month. Extra videos, streaming minutes, Shopify stores, Salesforce setup and done-for-you production are quoted per account.
Upgrade or add on
Copy link to Upgrade or add on- Upgrade when you need both more capacity and the next plan's features.
- Add seats when only your team is growing.
- Ask for a quote when you need more videos or minutes but no new features.
- Talk to the team about Enterprise when you need custom limits or contract terms.
Free capacity you already have
Copy link to Free capacity you already have- Delete videos you no longer need. Each deletion frees a video slot.
- Deactivate team members who have left. Their seat is freed and their videos stay.
- Revoke pending invites. A pending invite holds a seat.
- Move short in-video clips to the asset library. Clips do not count as videos.
During the trial
Copy link to During the trialThe trial allows 5 videos. When you reach the limit, the message offers a way to talk to the team or book a demo, and the team can raise the trial limit. Choosing a plan also raises it.
Streaming minutes
Copy link to Streaming minutesIf you pass your monthly minutes, playback does not stop. The team contacts you to talk about capacity.