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How do I get more videos, seats, or streaming minutes?

Updated · 1 min read

Short answer

Upgrade to a larger plan from Billing, or contact the team for add-ons. Extra seats are $15 per user per month. Extra videos and streaming minutes are quoted per account.

  1. Open Organization in the side menu and check which limit you are near: videos, members, or minutes.
  2. To upgrade, open the account menu, select Billing, then select Upgrade plan.
  3. To add seats, videos, or minutes without a new plan, contact support and name the amount you need.
  4. After the change, check the new limit on the Organization page.

Extra seats are $15 per user per month. Extra videos, streaming minutes, Shopify stores, Salesforce setup and done-for-you production are quoted per account.

  • Upgrade when you need both more capacity and the next plan's features.
  • Add seats when only your team is growing.
  • Ask for a quote when you need more videos or minutes but no new features.
  • Talk to the team about Enterprise when you need custom limits or contract terms.

Free capacity you already have

Copy link to Free capacity you already have
  • Delete videos you no longer need. Each deletion frees a video slot.
  • Deactivate team members who have left. Their seat is freed and their videos stay.
  • Revoke pending invites. A pending invite holds a seat.
  • Move short in-video clips to the asset library. Clips do not count as videos.

The trial allows 5 videos. When you reach the limit, the message offers a way to talk to the team or book a demo, and the team can raise the trial limit. Choosing a plan also raises it.

If you pass your monthly minutes, playback does not stop. The team contacts you to talk about capacity.