What is your refund policy, and how do I get a refund?

1. Check that your request is inside the time window below.
2. Export any reports and viewer data you want to keep.
3. From your account email, send a message to hello@mindstamp.com with your organization name and the reason.
4. Wait for Mindstamp to reply with a decision.

• Within the first 7 days of your first monthly subscription, Mindstamp may refund 50% of that month.
• Within 3 days of a later monthly renewal, Mindstamp may refund 50% of that month.

• Within 30 days of the start, Mindstamp may refund 75% of the yearly price.
• Within the first 90 days, Mindstamp may refund 50% of the yearly price.

Refunds are at Mindstamp's discretion. Mindstamp can refuse a refund based on usage, intent, and other factors. When a refund is issued, the account and all its data are deleted immediately, so export first.

• The trial is free and needs no card, so there is nothing to refund if you never chose a plan.
• If you only want to stop future charges, cancel instead. The plan runs to the end of the paid period.
• If you chose the wrong plan, change it from Billing. On a change you pay only the difference.

• Contact support
• Compare plans