How do I change the email address on my account?

1. Open the mailbox of the email address you use to log in to Mindstamp.
2. Send a message to hello@mindstamp.com.
3. Give the new email address and the name of your organization.
4. Wait for support to confirm the change.
5. Log in with the new email address. Your password does not change.

The login email controls access to your videos, viewer data, and billing. Sending the request from that address shows that the account owner asked for the change. A request from another address can need more checks.

• Your videos, reports, groups, and settings stay the same.
• Share links and embeds keep working.
• Billing receipts use the email on your billing profile. Ask support to update it too if it should change.

Contact support and explain the situation. Support can ask for more information to confirm that you own the account before any change.

To change your first or last name, open the account menu, select Settings, and edit Profile. The page saves as you type.

• Contact support
• Settings tutorial