How do I delete my Mindstamp account?

1. If you have a paid plan, open the account menu, select Billing, and cancel the subscription.
2. Open Exports in the side menu and download any reports you want to keep.
3. From your account email, send a message to hello@mindstamp.com and ask for the account to be deleted.
4. Wait for support to confirm the deletion.

Deletion removes the organization's videos, interactions, viewer data, and reports. Share links and embeds stop working. You cannot undo it, so export what you need first.

A trial needs no card, so you are never charged if you do not choose a plan. When a trial ends without a subscription, your videos stop playing for viewers. Mindstamp keeps the data for about 90 days after the trial ends, sends a warning email before it deletes the data, and then deletes it.

When you cancel, the plan runs to the end of the period you paid for. The Billing page then says your videos and data are saved for 60 days, with a date, in case you reactivate. After that, the data is deleted.

To remove a team member, deactivate them on the Members page. Their videos stay in the organization. To remove one video, delete it from the video library.

A viewer or team member can also ask for their personal data to be removed. The Privacy Policy explains these rights and how to contact Mindstamp.

• Billing tutorial
• Contact support